Our Order Processing staff pulls, packs, and ships an average of 2,000 orders per day, with over 4,000 orders per day being processed at peak times. All orders are carefully inspected for quality and accuracy before they are packed and shipped. Carriers used include the US Postal Service, UPS, and FedEx.

Regarding our order inspection process, all pieces are inspected 4 times before they are shipped to our customers. Pieces are inspected at the time they are inventoried, once more while they are pulled, once after they are pulled, and before they are packed. This ensures maximum quality and accuracy, and is necessary because of the lack of standardization in the dinnerware industry among more than 10,000 manufacturers producing dinnerware during the past 100 years. It's a lot harder than t-shirts or sweaters!

After inspection, the pieces are meticulously packed (based on standards developed in concert with our shippers), sealed, addressed, and placed onto a conveyor belt. The package is loaded onto an awaiting truck, and shipped safely to our customer.

Replacements, Ltd. takes great pride in promoting preservation of the environment. Whenever possible, shipping materials are reused or recycled. We currently use air-cushion based protective material for our smaller packages, and biodegradable box fillers whenever possible.

Previous Page | Tour Index | Next Page