• Call Us! - Toll free at 1-800-REPLACE (1-800-737-5223) 9:00 am – 10:00 pm ET, 7 days (our average answer speed is 10 seconds!). Local (or International) phone 1-336-697-3000
• Register Online! - Via our online form for free china, crystal, silver, or collectible information!!
• E-mail Us! - Via inquire@replacements.com for customer service questions-issues, e-mail address change requests, or physical address change requests.
• FAX Us! - Via 1-336-697-3100
• TDD - 1-800-270-3708 (Hearing Impaired)
• Visit Us! - Our Showroom is open from 9:00 am – 7:00 pm ET, 7 days. Click here for directions to our facility at 1089 Knox Rd., McLeansville, NC, 27301-9228.
• Mail Us! - Replacements, Ltd.,  P.O. Box 26029, Greensboro, NC, 27420-6029.
• Pattern Identification Service - don't know your pattern's name? Email a picture of your pattern to research@replacements.com or FAX 1-336-697-3100 (please include your e-mail or FAX number, name and mailing address). Click here for more detailed pattern identification instructions.
• Sell To Us! – Email us at selltous@replacements.com to inquire about selling your china, crystal, flatware, hollowware, or collectibles to us. Our Purchasing Department is also available to receive walk-in customers from 8:00 am – 5:00 pm ET, Monday through Friday, and 9:00 am – 5:00 pm ET on Saturday (we are unable to receive walk-in purchasing customers on Sunday).
• Technical Support - If you have a technical problem with our site or want to report a bug, please do so via web.management@replacements.com. We will reply with a response as quickly as possible!
• To Opt Out from email notifications - If you no longer wish to receive email notifications from Replacements, Ltd., you can follow the instructions at the bottom of our emails for opting out, or you can email us at inquire@replacements.com. Please be sure to include all email addresses you wish to opt out.

We can tell you immediately if we have stock in your pattern. We accept VISA, MasterCard and Discover, as well as personal checks. As we receive additional inventory in your patterns, or when pieces in your patterns go on sale, we can notify you via e-mail, FAX, or US Mail with updated inventory status.

All Replacements, Ltd. products come with an unconditional 100% guarantee of satisfaction. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days for credit or a refund.